Operation Hope Foundation
Shipping, Returns & Exchanges Policies:
We offer the following shipping options for you to choose from when you check out:
- SingPost Local – 2 working days for delivery within Singapore (after your order is processed and shipped out).
- Courier – within 24 hours, door–to-door delivery within Singapore at a flat fee of $4.
- Free Shipping – for a minimum purchase of $100 per order, we will provide free shipping within Singapore.
- SingPost Airmail – 3 to 14 working days for delivery to destinations outside Singapore (after your order is processed and shipped out).
LOCAL SHIPPING (WITHIN SINGAPORE)
- We will process your order within 2 – 3 working days upon receipt of payment. After we ship out your order, the delivery agent will take another 2 working days to deliver it to you.
- Working days exclude Saturdays, Sunday and public holidays.
- For more information on shipping rates, please refer to Shipping & Policies.
- You will be notified of delivery Tracking Numbers via email or phone text messages upon shipping of your order.
- Once the item is shipped, we have no control over the delivery times by Singapore Post. Kindly check with your respective post office.
INTERNATIONAL SHIPPING (All rates in SGD)
- For more details on shipping rates, please read our Shipping & Policies.
- You will be notified of delivery Tracking Numbers via email or phone text messages, upon shipping of your order.
- We will not be responsible for shipping-related damages or losses.
- International delivery – 3 to 14 working days (depending on the postal infrastructure of the destination country).
- Buyer is responsible for any custom duties or any other charges that may be imposed by the country where the items are shipped to.
MONEY-BACK GUARANTEE, NO QUESTIONS ASKED
- If for any reason, you wish to return the product, we will refund you. No questions asked.
- You can return the product(s) within 7 days from receipt, in its original packaging without any damage. Please bring your invoice.
- Refund will be remitted to your account between 14 to 21 working days upon receipt of returned goods.
- Customer will bear the shipping and other costs of returning the product(s).
CANCELLATION OF ORDERS
Once the order is processed, we cannot accept any cancellation or amendments. However, if you are not happy with the products, you can return them to us for a refund.
- Exchange is allowed within 7 days from receipt of product if the required colours are available and if the product is returned in its original packaging, undamaged. Please bring your invoice.
- Shipping costs will be borne by buyer in the case of exchange.
ADDRESS FOR PRODUCT RETURN / EXCHANGE
Please call before coming to the office or shop:
SE vendor name: The Operation Hope Foundation Ltd
352 Tanglin Road
#02-04 Tanglin International Centre
Tel: +65-6254 3886